Royal Medico Chemist (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or purchase from our website.

1. Information We Collect

We may collect the following types of information when you use our services:

  • Personal Information: Name, phone number, email address, billing/shipping address.
  • Medical Information: Prescription details, doctor’s name, and related health data (when required).
  • Payment Information: Transaction details via secure payment gateways (we do not store card/bank details).
  • Technical Data: IP address, browser type, device information, and website usage statistics.

2. How We Use Your Information

Your information may be used for:

  • Processing and delivering orders.
  • Verifying and validating prescriptions.
  • Improving our website, services, and customer experience.
  • Sending order updates, offers, and promotional communication (if opted in).
  • Complying with legal, regulatory, or medical requirements.

3. Sharing of Information

We do not sell or rent your personal information. However, we may share your data with:

  • Logistics providers for order delivery.
  • Payment gateways for secure transactions.
  • Regulatory authorities if required by law.
  • Healthcare professionals (where necessary to validate prescriptions).

4. Data Security

  • We use secure servers, encryption, and industry-standard practices to safeguard your information.
  • However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

5. Cookies & Tracking

  • Our website may use cookies to improve user experience and analyze website traffic.
  • You can disable cookies in your browser settings, but some features may not work properly.

6. Your Rights

As a user, you have the right to:

  • Access the personal information we hold about you.
  • Request corrections or updates to your data.
  • Opt out of promotional communications at any time.
  • Request deletion of your data (subject to legal and medical record-keeping requirements).

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before sharing your information.

8. Children’s Privacy

  • Our services are intended for individuals 18 years and older.
  • We do not knowingly collect personal information from children under 18.

9. Changes to Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date.